
What CTA Workers Know
Most of the hundreds of thousands of people who ride the L or take a city bus every day don’t pay much attention to transit employees — at least until something goes wrong. When that happens, those workers get an earful, and sometimes worse. They also routinely have to deal with sick passengers, rowdy teenagers, violent drunks, fare skippers, suicide jumpers, and homeless people desperate for shelter, to say nothing of the demands of keeping trains and buses running on time 24 hours a day...